Cost Reduction

M*Ware Ticket Exchange reduces the cost of Customer Care with every interaction between the internal helpdesk and business partners, providers or business customers. 

Statistical reports prove that the active time spent per external problem report can be reduced by as much as 80%.

Download our paper describing the cost savings that can be achieved with TicketExchange now!

Would you like to calculate how much time YOUR customer care spends on external communications with providers?? This spreadsheet leads you through the process, and helps you to quantify YOUR savings.

Built on Trust 

Customers do not understand when service interrupts take too long or when the information that you provide is incomplete. But 98% of the customers will buy from you again if they are properly helped during a service outage.

After a breached SLA one third of all customers will change to another provider. Staying loyal to the same provider is largely a matter of trust.

With TicketExchange 

• You create visibility across the service chain 

• You empower your business partner and

• You prove end-to-end control to your customers

Using TicketExchange you are always fully informed about any problem affecting your customer, even when the restoring activities happen within one of your partners.

Please read about the Vertel’s M*Ware exchange services effect on process quality, to see what it does for your service and customer satisfaction. 

Download our paper on service quality metrics to understand the details about the different process quality improvements that can be achieved.