M*Ware™ Echange  - Technical Differentiators 

M*Ware Exchange services specialize in B2B Solutions for Service Management and Customer Care. 

For the specific challenges in this area, our technology offers multiple key features and advantages that normal B2B infrastructures, web services or extended EAI solutions don’t provide. 

For example: 

• Giving the provider control and accountability. Because customer care solutions directly influence your customer’s perception 

• Keeping the daily practices unchanged. The B2B functions should be added on top of the existing support systems and should not require new processes. 

• Replacement of systems and process is non-affordable 

• Supporting business flexibility with the ability to interface with all desired premium business partners as you want. Adding new partners results in very low incremental costs 

• Ensuring continuous operations by non interruptive implementation and change management, and by supporting several releases in parallel 

• Making the solution extremely reliable. The solution is delivered and maintained end-to-end, 24x7 monitored and controlled, designed to be fault tolerant, and supports guaranteed message delivery and immediate acknowledgement 

Download the “Exchange technical differentiators” to understand all the details